Shipping costs are free of charge for all countries within the European Union. For shipments to countries outside the European Union the shipping cost will be 25 euros.

We will send you two emails: the first one notifying you of the confirmation of the purchase and the second one when it leaves our warehouse, indicating the tracking number of the transport company in charge.

Store pickup is free of charge. We will send you an email notifying you of the arrival of the product at the chosen store. The product may remain in the store for a maximum of 14 days.

For collection, the owner or an authorized person may go to one of our available boutiques, presenting the ID card and the purchase confirmation email.

Shipping times may vary depending on your address, item availability, customization and choice of size:

• Jewelry without personalization. From 5 to 7 days.
• Wedding rings. From 4 to 6 weeks.
• Jewelry engraving. 3 to 4 weeks.
• Rings other than size 13. From 4 to 16 weeks.
• Sur Mesure jewelry. Time to consult.

If you have any questions, please contact our team at atc@joyeriasuarez.com

The order can be sent as a gift to another person by indicating it in the purchase process.

If you wish to make a return, you have 30 calendar days from the day of receipt of the item. Please note that only returns of products purchased in our online boutique are allowed.

For purchases made after November 19, we extend our returns period until January 10, 2024.

All returns are free of charge.

There are several options for processing a refund:

You can go to any of our authorized boutiques and deposit your jewelry there.

We will reimburse you in the same payment method within 14 days.

Log in to your customer area, access the My Orders section, select the item you wish to return.

Prepare the package using the original packaging or any other box, print the DHL label and attach it to the outside of the package. A carrier will pick up the package within 24-48 hours.

Once we receive the order, we will proceed with the refund in the same payment method within a maximum period of 14 days.

Contact the Customer Service Department by e-mail at atc@joyeriasuarez.com to indicate:

• Order number
• Postal address where the order is to be picked up

Prepare the package using the original packaging or any other box, print the DHL label and attach it to the outside of the package. A carrier will pick up the package within 24-48 hours.

Once we receive the order, we will proceed with the refund in the same payment method within a maximum period of 14 days.

Returns will not be accepted if the jewel has already been modified: size adjustments different from 13 and/or engraving of the same. Remember that the jewelry must be returned in its original packaging, well protected.

Place the jewelry you wish to return in a box and make sure to close it properly.

It is necessary to print the DHL label provided by Customer Service.

All returns are free of charge.

Once we receive your return and check that everything is correct, the refund will be made within a maximum period of 15 days, depending on the bank.

If you do not like a piece of jewelry and want to exchange it for another one, you will have to return it and place a new order for the piece of jewelry you like.

If a piece of jewelry does not fit your size, it can be modified under budget or under warranty if it is the first adjustment.

Once the order has been completed, it is not possible to cancel it. You will be able to return it, once you have received it.

If you have placed the order from your account, you will be able to see the status from "Orders". You will also receive an email from the shipping company with the shipping code to check it from their website.

If you have placed the order as a guest, you will be able to check its status once you receive the email from the shipping company with the shipping code to check it from their website. This email usually arrives within 24 working hours after the purchase.

At www.joyeriasuarez.com you can pay with:

• Credit card/li>
• Debit card
• Bank transfer
• Paypal
• Apple Pay
• Google Pay
• Sequra
• Klarna

At the end of the order, you will have to make a bank transfer taking into account the following information:

Once you make the transfer, within 3 days, you will have to send us the proof of the transfer to atc@joyeriasuarez.com. At that moment, and after the pertinent verifications, we will process your order and inform you of the status by e-mail.

This is an interest-free monthly installment payment (0% APR). For financing, you will need your ID card, cell phone number and a card to make the purchase.

Sequra gives you the possibility to:

• Split the payment in 3, 6, 12 or 18 months without any additional cost.
• Pay only the first installment when placing the order.
• Advance the total or partial payment whenever you wish.

Payment in 3 interest-free installments (0% APR). For financing, you will need your ID card, cell phone number and a card to make the purchase.

Klarna gives you the possibility to:

• Automatically split the payment into 3 installments.
• Pay only the first installment when placing the order, the next two installments will be charged automatically every 30 days.

At the end of the purchase we will send you an email informing you that, in order to process the order, it is necessary to send a copy of your ID card on both sides in color due to the law of prevention of money laundering.

If you have Spanish nationality, remember that the only valid document for this purpose is the DNI (National Identity Card), and a passport is not acceptable.

If the order exceeds €1,000, you will have to provide the following additional documentation:

• Deeds of incorporation, modification, etc., in which your name, legal form, domicile and corporate purpose are reliably stated.
• Tax identification card or NIF.
• Accreditation of the powers of the persons acting on its behalf, exclusively through a public deed.
• Identification documents of the attorneys-in-fact.
• Identification of the real owner and copy of his identification document.

If you have any questions, please contact our Customer Service Department by sending an e-mail to atc@joyeriasuarez.com

In Suarez all rings are made in standard size 13 and the guarantee of the jewel includes the first size modification and the first engraving.

To know the size of a ring:

1. Choose a ring that fits you
2. Measure the inside diameter with a ruler as shown in the drawing:
   
   
3. Consult the size in this table:
   
   

You can contact our team through:

• Whatsapp: +34 607 894 099
• Email: atc@joyeriasuarez.com
• Phone: +34 917 811 680

Customer service hours are:

• Monday to Thursday from 09:00 to 18:00
• Friday from 09:00 to 17:00

A Suarez account can be created:

• In physical store, informing it at the time of purchase.
• From https://www.joyeriasuarez.com/es/es_ES/Mi-Cuenta-Crear-Nuevo-Perfil

By creating an account:

• You will have exclusive access to all the latest news.
• You will be able to place orders quickly, as your data will be saved.
• You will be able to save your favorite jewelry
• You will be able to check the status of your orders easily
• You will be able to manage your returns easily

If you have forgotten your password, you only have to:

• Click on "Forgot your password?"
• Enter the email associated with your account.
• You will receive an email with instructions on how to change your password.

To process a return from your account:

• Log in to your account
• Go to Orders
• Access the order on which you want to make a return.
• Click on "Return".
• Choose the jewel/s you want to return, add a pick-up address and complete the reason for the return.

A carrier will pick up the package within 24-48 hours.

Once we receive the order, we will proceed with the refund.

To check the status of an order from your account:

• Log in to your account
• Go to Orders
• Access the specific order to check its status.

If you want to place orders easily, check your order status, have all your orders collected in one place, save your favorite jewelry .... you can create an account at: https://www.joyeriasuarez.com/es/es_ES/Mi-Cuenta-Crear-Nuevo-Perfil

With an account created, you will be able to choose whether or not to receive newsletter communications.

If you just want to be informed about the latest trends and Suarez news without creating an account, you can sign up for the newsletter at https://www.joyeriasuarez.com/es/suscribe-newsletter.html